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Error "uP Ver:004 Booting..."
#1
Anyone have any ideas what might cause this error upon boot up?

Push the power button and the device powers on, the blue power light blinks off and on.  I get a single beep like the motherboard is posting.  No other errors etc.

The device was working prior.  I simply moved the NAS.

If the DOM is bad, does anyone know how to upload the firmware?  I have an IDE/Sata adapter that I can read DOM modules.
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#2
Better yet, can anyone grab a good copy of their DOM files?

I assume its located under /flash/dom or something of that nature within the NAS device if you have SSH access... Any help to get a good working copy of the files in case someone else has the same issue or a way to fix the bad DOM modules would be great!

I contacted Thecus and their response was "it could be the motherboard, the memory, the cpu". Without sending it in they couldn't assist... Well, I know its passing the Power on Self Test as I get a single beep. So that means the motherboard is good, the SO-DIMM is good... Im pretty sure its the DOM (Disk on Module) at this point.

Actually, did some digging....

If you have SSH this should show you your file. Type in the below command

lsscsi

This should allow you to find the DOM (usually /dev/sdb, but trust lsscsi, not my example!)
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#3
Dear Sir,

Please try boot without HDD
1. power off the device manually
2. remove all disks in sequence
3. power on the device WITHOUT any disks and confirm the status

If could access the admin interface without any disks, please
1. insert all disks back to NAS 1 and 1 by 30~60 seconds.
2. provide the NAS configuration file to us for analysis.
It can be downloaded from system UI: [System Management / Config Mgmt] and then press [Download] button.
And the file will be [conf.bin].

If still can not boot without HDD, please try USB tool to reflash NAS.
The usb tool can help you to reflash the DOM of your NAS, and you may need a clean usb HDD to do it. This will load the factory defaults but won't affect the data stored on the NAS, however, you will have to re-create users account.

Please download USB Tool here:
https://www.dropbox.com/s/8lz7y6tjgj2pho....0.9.1.zip

1. Arrange an empty USB driver(fat/fat32 format).
2. Download the firmware and unzip to the USB root folder:
http://www.thecus.com/Downloads/FW/N4100....03.02.zip
3. Unzip USB Tool file to USB root folder.
4. Power off NAS(remove all HDD).
5. Plug USB into NAS and power up.
6. Since process completed and NAS going to power off automatically.
7. Insert HDD and boot NAS

The NAS will load factory default settings
WAN IP: 192.168.1.100
LAN IP: 192.168.2.254
admin's password: admin
HTTP port: 80
HTTPS port: 443

All the users and groups settings will be cleared after load factory default settings.

If re-flash process still not work, it might be the hardware error.
Thecus NAS is 2 years warranty, The N4100PRO was out of warranty.
It mighg be charged for replacement and delivery, please contact with Thecus reseller directly to confirm if any parts available for your device..
And following reseller/distributor/office link for your reference:
http://www.thecus.com/wtb.php


If you do not want fix N4100PRO and want try another Thecus NAS to recovery your N4100PRO RAID data, since N4100PRO OS is very different with new Thecus NAS OS, N4100PRO RAID can not roaming to new Thecus NAS.

But if the N4100PRO RAID is ok, our engineer can try help to assemble N4100PRO RAID on Thecus new NAS for copy data out.
RAID ROAMING - How to access OS5 X32 RAID data from OS5 X64 system V0.1
http://thecus.kayako.com/default_import/...system-v01
Yvon.
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#4
I was going to try knoppix live or Cent-OS, but decided to use Slax linux OS per thecus recommendation.  Basically I was able to get my NAS device to boot from a USB device.  So this verifies the hardware is functional.  My hope is the DOM module is bad.  I have an adapter to read DOM modules laying around here somewhere.  Once I find it I will try and see if my linux PC recognizes the DOM module.

If my PC recognizes the module, then more than likely the DOM slot on the motherboard is bad....  If I can't read the DOM module, then the DOM is bad.

I wanted to post a video to possibly help others.

*****DISCLAIMER*********

Do this at your own RISK!

I am an Engineer by trade and knew what I was doing.

https://www.youtube.com/watch?v=abPP5fWPKAE

https://www.youtube.com/watch?v=58D1yy6WFb0
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#5
I was curious if someone was willing to backup their DOM and zip the OS/system files so I can load them on my DOM.  I basically lost all the files on my DOM (Disk on Module) and need a way to get the OS back.  I would be extremely appreciative.

You can basically either FTP via 22 to your box and download the files and then zip them, or you can gzip them using Linux....  I could walk you through the process if needed.
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#6
Here is the latest video showing what was done to determine the issue.

https://www.youtube.com/watch?v=-yn_56cinYM
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#7
After a power-outage, my NAS drive will not boot.

When it powers on, there is an audible alert that lasts a few seconds (pitch changes not a single tone). The following is displayed on the device - up VER:004 Booting...

Is there anything I can do to fix this?

I read a couple of posts on your forum and it sounds like it is probably time to upgrade to a new device. Which device would you recommend so that I can try to migrate the data to the new device.
(I do have a backup but it's a day or two old so I'd prefer to migrate to avoid losing any data).



(12-13-2016, 06:33 PM)Thecus - Yvon Wrote: Dear Sir,

Please try boot without HDD
1. power off the device manually
2. remove all disks in sequence
3. power on the device WITHOUT any disks and confirm the status

If could access the admin interface without any disks, please
1. insert all disks back to NAS 1 and 1 by 30~60 seconds.
2. provide the NAS configuration file to us for analysis.
It can be downloaded from system UI: [System Management / Config Mgmt] and then press [Download] button.
And the file will be [conf.bin].

If still can not boot without HDD, please try USB tool to reflash NAS.
The usb tool can help you to reflash the DOM of your NAS, and you may need a clean usb HDD to do it. This will load the factory defaults but won't affect the data stored on the NAS, however, you will have to re-create users account.

Please download USB Tool here:
https://www.dropbox.com/s/8lz7y6tjgj2pho....0.9.1.zip

1. Arrange an empty USB driver(fat/fat32 format).
2. Download the firmware and unzip to the USB root folder:
http://www.thecus.com/Downloads/FW/N4100....03.02.zip
3. Unzip USB Tool file to USB root folder.
4. Power off NAS(remove all HDD).
5. Plug USB into NAS and power up.
6. Since process completed and NAS going to power off automatically.
7. Insert HDD and boot NAS

The NAS will load factory default settings
WAN IP: 192.168.1.100
LAN IP: 192.168.2.254
admin's password: admin
HTTP port: 80
HTTPS port: 443

All the users and groups settings will be cleared after load factory default settings.

If re-flash process still not work, it might be the hardware error.
Thecus NAS is 2 years warranty, The N4100PRO was out of warranty.
It mighg be charged for replacement and delivery, please contact with Thecus reseller directly to confirm if any parts available for your device..
And following reseller/distributor/office link for your reference:
http://www.thecus.com/wtb.php


If you do not want fix N4100PRO and want try another Thecus NAS to recovery your N4100PRO RAID data, since N4100PRO OS is very different with new Thecus NAS OS, N4100PRO RAID can not roaming to new Thecus NAS.

But if the N4100PRO RAID is ok, our engineer can try help to assemble N4100PRO RAID on Thecus new NAS for copy data out.
RAID ROAMING - How to access OS5 X32 RAID data from OS5 X64 system V0.1
http://thecus.kayako.com/default_import/...system-v01
Reply
#8
Dear Sir,

Following FAQ for your reference:
How to access data if NAS out of order or end of life?
http://thecus.kayako.com/Knowledgebase/A...ife-eoleng
Yvon.
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