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N7710-G Oddities - wdolson - 04-18-2017

Thecus N7710-G Oddities

I have a Netgear ReadyNAS and this Thecus.  Comparing the two, the Thecus is on par or better in some ways (installing 7X 8TB drives really makes a nice, large NAS!).  However there are two issues I have with the Thecus system and I hope there is some kind of configuration setting that can help.

1) In Windows, the Thecus does not show up under the Network in Windows Explorer unless I type in the NETBIOS name of the NAS (in this case nas2).  Then it shows up in the left column, but it doesn't show up on the right pane if I select Network, while all the other computers with shares available show up on the right.  I can select NAS2 in the left panel and then select shares from the NAS but the non-standard Windows behavior is annoying.  The ReadyNAS shows up just like any Windows shared computer does.

2) This is probably more annoying, initial connections to the Thecus can be very slow.  If there hasn't been any NAS activity in a while (it seems like it's about 1/2 hour to an hour, I haven't timed it precisely), accessing the Thecus again can take 1-2 minutes.  This happens whether I'm accessing from Windows Explorer or from the browser interface.  The ReadyNAS is slightly slower than a local disk, but the max access time is on the order of 1-2 seconds and it doesn't make any difference whether it's been sitting inactive for a long time or not.

Once connected transfers seem to be a little faster than the ReadyNAS.

Are there any settings that can fix one or both of these issues?

Some information about the Thecus system:

Manufacturer:    Thecus
Product No.:    N7710-G
Firmware Version:    2.06.02.6

Services:
AFP Status:    Running
NFS Status:    Running
SMB/CIFS Status:    Running
FTP Status:    Stopped
TFTP Status:    Stopped
UPnP Status:    Running
SNMP Status:    Stopped
Rsync Status:    Stopped

LAN1: 192.168.1.180
LAN2: 192.168.1.181
LAN3: 192.168.1.182
LINK1: 192.168.1.183 (Lan1 + Lan2) Load balance type


RE: N7710-G Oddities - Thecus - Yvon - 04-18-2017

Dear Sir,

1. Please try to type back slask and IP as like \\192.168.1.100 on the file explorer address, if it is working and please check your DNS server, it is likely to this FAQ http://thecus.kayako.com/default_import/Knowledgebase/Article/View/113/0/what-is-unc-path
2. Would you please specify what HDD model on this NAS, or download CONF.BIN and submit ticket from http:\\esupport.thecus.com let we check for you.
http://esupport.thecus.com/default_import/News/NewsItem/View/60/some-tips-for-tech-support


RE: N7710-G Oddities - wdolson - 04-18-2017

(04-18-2017, 05:26 PM)Thecus - Yvon Wrote: Dear Sir,

1. Please try to type back slask and IP as like \\192.168.1.100 on the file explorer address, if it is working and please check your DNS server, it is likely to this FAQ http://thecus.kayako.com/default_import/Knowledgebase/Article/View/113/0/what-is-unc-path
2. Would you please specify what HDD model on this NAS, or download CONF.BIN and submit ticket from http:\\esupport.thecus.com let we check for you.
http://esupport.thecus.com/default_import/News/NewsItem/View/60/some-tips-for-tech-support

It took just as long to access in Windows Explorer using the IP address as it did via the NETBIOS address.    I don't have a DNS server, this is a small network with only a couple of users.

The HD are all Western Digital Red 8TB, model WD80EFZX, all are the same drive model.  The ReadyNAS uses a lower capacity version of the same drive.


RE: N7710-G Oddities - Thecus - Yvon - 04-27-2017

Dear Sir,

Generally or small office or home environment, your router would taken the DNS server role, if your PC or laptop configure from DHCP IP, and you may refer to your PC or laptop'configuration.


RE: N7710-G Oddities - wdolson - 05-06-2017

I just submitted a support ticket. It took 6 tries to get the CAPTCHA right. CAPTHCAs that use images are easier for a human to get.