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N4310 - Plex MS update issue.
#1
Hello,

I recently bought the N4310 and wanted to run Plex on it. Installed Plex but it is too old (currently at 0.9.7.26.1-1) and I have been trying to update PMS on it. I keep getting the error "Plex already up-to-date. (Error Code: 4)". I need to update to 1.0.2.2413-7. I don't know what to do. My current OS on the NAS is OS6.0.828. I have tried to install via Official NAS Application and no luck.

Current PlexMS version: 0.9.7.26.1-1
Need to update to: 1.0.2.2413-7
Current NAS firmware: OS6.0.828
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#2
Hello,

I recently bought the N4310 and wanted to run Plex on it. Installed Plex but it is too old (currently at 0.9.7.26.1-1) and I have been trying to update PMS on it. I keep getting the error "Plex already up-to-date. (Error Code: 4)". I need to update to 1.0.2.2413-7. I don't know what to do. My current OS on the NAS is OS6.0.828. I have tried to install via Official NAS Application and no luck.

Current PlexMS version: 0.9.7.26.1-1
Need to update to: 1.0.2.2413-7
Current NAS firmware: OS6.0.828
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#3
Please try the following:
- Remove the current Plex app
- Upgrade the system files through Official NAS application (867)
- Download the latest available version of PPC here
- Install it through the GUI at [application server -> 3rd party app installation]
Kind regards,

Wouter
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#4
Thanks.

I tried that and on the final step of installing I received this.

App will install/upgrade ,please do not reload or close admin UI
2016/07/26 22:13:39: Install.rdf file do not exist.
App Name: [ ]
App Version: [ ]
2016/07/26 22:13:39: App is installing ...
2016/07/26 22:13:39: App key must be in a-z,A-Z,0-9,_
2016/07/26 22:13:39: Install App fail.
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#5
Dear Sir,

Please kindly submit a ticket from <!-- m --><a class="postlink" href="http://esupport.thecus.com">http://esupport.thecus.com</a><!-- m --> let Thecus staff to check for your directly.
Yvon.
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#6
Dear Sir,

Please kindly submit a ticket from <!-- m --><a class="postlink" href="http://esupport.thecus.com">http://esupport.thecus.com</a><!-- m --> let Thecus staff to check for your directly.
Yvon.
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