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Help with my Thecus N2310 NAS
#1
Thecus N2310. Loaded it up with a 2tb seagate NAS HDD. Running though the interface and it is setting up the raid. I hit JBOD for the raid because it is just 1 hdd. About a week or so ago, it was on the step "installing RPM" and just never got past it. Left it for like 4-5 hours and nothing ever changed.

So i turned off the NAS, thinking I could restart the setup. Now everytime I turn it on, the hard drive is still "installing RPM". here is a screen shot.....

<!-- m --><a class="postlink" href="http://imgur.com/hxQYNTa">http://imgur.com/hxQYNTa</a><!-- m -->

SO I am lost, not sure what to do. I also cannot connect to the user interface. I typed 10.0.0.157 into my web browser, and I get "this site cannot be reached"

Any help would be great! Thanks!
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#2
I recommend you to clean the HDD first:
<!-- m --><a class="postlink" href="http://thecus.kayako.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n4310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial-eng">http://thecus.kayako.com/Knowledgebase/ ... nitial-eng</a><!-- m -->

Once done, update the EMMC (867)to the latest version:
<!-- m --><a class="postlink" href="http://thecus.kayako.com/Knowledgebase/Article/View/240/0/n2310-os6-build-latest-usb-upgradeeng">http://thecus.kayako.com/Knowledgebase/ ... upgradeeng</a><!-- m -->

Then try to re-install.
Kind regards,

Wouter
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#3
I recommend you to clean the HDD first:
<!-- m --><a class="postlink" href="http://thecus.kayako.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n4310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial-eng">http://thecus.kayako.com/Knowledgebase/ ... nitial-eng</a><!-- m -->

Once done, update the EMMC (867)to the latest version:
<!-- m --><a class="postlink" href="http://thecus.kayako.com/Knowledgebase/Article/View/240/0/n2310-os6-build-latest-usb-upgradeeng">http://thecus.kayako.com/Knowledgebase/ ... upgradeeng</a><!-- m -->

Then try to re-install.
Kind regards,

Wouter
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#4
I cleaned the hdd and that worked good, but tried to do the update and it went for about an hour and the nas never shut down like it did after I cleaned the hdd. So i went through the setup again and got an error again. Should I be setting this up with 2 hdds? I am doing it with just 1, is that an issue?

Also I was trying to read the log file and I am having problems with that. It is a BZ2 file. Any idea how I can read that?

Thanks!
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#5
To be sure could you please try it with another USB stick? Also note it is important to freshly format this USB stick as FAT32. If it keeps failing (should not take longer then 15 minutes) the unit will likely be faulty and I recommend to get in touch with the reseller to claim it as a DOA (and swap for a new one).
Kind regards,

Wouter
Reply
#6
To be sure could you please try it with another USB stick? Also note it is important to freshly format this USB stick as FAT32. If it keeps failing (should not take longer then 15 minutes) the unit will likely be faulty and I recommend to get in touch with the reseller to claim it as a DOA (and swap for a new one).
Kind regards,

Wouter
Reply
#7
Got the update to go through. Also cleaned the HDD. Still, I am stuck at "Installing RPM". Im going to let it go overnight and see if anything changes. I know it said for large hdds is may take a while, but I dont think it should take house. It is a 2tb NAS hdd.
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#8
Got the update to go through. Also cleaned the HDD. Still, I am stuck at "Installing RPM". Im going to let it go overnight and see if anything changes. I know it said for large hdds is may take a while, but I dont think it should take house. It is a 2tb NAS hdd.
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#9
hours not house
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#10
hours not house
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#11
Normally it should not take very long (not hours, max about 20 minutes).

If it keeps failing it might be that one of the HDD's causes a problem. What I recommend you to do is:
- Clean both HDD's again
- Run the install with disk 1 only
- If it works you can be sure the disk and NAS should be OK
- Do the same with disk 2

If one of the HDD fails to install you can be sure that disk is faulty. If both HDD's fail it might be that he NAS has a problem.
Kind regards,

Wouter
Reply
#12
Normally it should not take very long (not hours, max about 20 minutes).

If it keeps failing it might be that one of the HDD's causes a problem. What I recommend you to do is:
- Clean both HDD's again
- Run the install with disk 1 only
- If it works you can be sure the disk and NAS should be OK
- Do the same with disk 2

If one of the HDD fails to install you can be sure that disk is faulty. If both HDD's fail it might be that he NAS has a problem.
Kind regards,

Wouter
Reply
#13
Ok, I am only installing it with 1 disk as of now. The disk is one I ordered off of ebay. I will contact the seller and tell him what happened, as well as contacting the guy I bought the NAS off of. Thanks for the help!
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#14
Ok, I am only installing it with 1 disk as of now. The disk is one I ordered off of ebay. I will contact the seller and tell him what happened, as well as contacting the guy I bought the NAS off of. Thanks for the help!
Reply


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