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Bug/Error report for N4100EVO
#1
Dear Technical support, I found following bug/errors.

The follow time related problem happened to only N4100EVO:
1. If I use external time sync, it will go to date 1/1/1970 and the time is 55 min lag behind real time
2. Schedule Off can work, but Schedule On doesn't work.

The follow problem happened to both N4100EVO and N4100PRO:
3. DLM2 module cannot download BT (I haven't try other functions though)
4. Transmission doesn't work either (Announce error: tracker did not repond)

Please release bug fix firmware ASAP

Thanks!

Version info:

N4100EVO
Firmware V1.05.00.22
DLM2 V1.0.14
transmission 2.12.2

N4100PRO
Firmware V5.03.01.2
DLM2 V2.0.1
transmission 2.12.2.1
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#2
Dear Technical support, I found following bug/errors.

The follow time related problem happened to only N4100EVO:
1. If I use external time sync, it will go to date 1/1/1970 and the time is 55 min lag behind real time
2. Schedule Off can work, but Schedule On doesn't work.

The follow problem happened to both N4100EVO and N4100PRO:
3. DLM2 module cannot download BT (I haven't try other functions though)
4. Transmission doesn't work either (Announce error: tracker did not repond)

Please release bug fix firmware ASAP

Thanks!

Version info:

N4100EVO
Firmware V1.05.00.22
DLM2 V1.0.14
transmission 2.12.2

N4100PRO
Firmware V5.03.01.2
DLM2 V2.0.1
transmission 2.12.2.1
Reply
#3
Hi bananana,

Thank you for letting us know the issues. Do you mind submitting a ticket to our support team please?
<!-- m --><a class="postlink" href="http://esupport.thecus.com/support/index.php">http://esupport.thecus.com/support/index.php</a><!-- m -->

Thanks,
John, Mar 25 '13
Reply
#4
Hi bananana,

Thank you for letting us know the issues. Do you mind submitting a ticket to our support team please?
<!-- m --><a class="postlink" href="http://esupport.thecus.com/support/index.php">http://esupport.thecus.com/support/index.php</a><!-- m -->

Thanks,
John, Mar 25 '13
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#5
I did it sir!
Reply
#6
I did it sir!
Reply
#7
Hi,

The same problem,
schedule ON / doesn´t work,
off is working.

please help,

Thanks.

Product No. N4100EVO
Firmware Version 1.04.00.29
Reply
#8
Hi bananana,

If the time goes back to year 1970 after shutdown, the CMOS battery on the controller board could be bad. In this case, the schedule power on will not work because the RTC time is reset to 1970, and no way to meet the schedule.

The battery is CR1220, if you can replace it by yourself. That will be quicker than going for an RMA service.

Regards,
John, Aug 12 '13
Reply
#9
Hi bananana,

If the time goes back to year 1970 after shutdown, the CMOS battery on the controller board could be bad. In this case, the schedule power on will not work because the RTC time is reset to 1970, and no way to meet the schedule.

The battery is CR1220, if you can replace it by yourself. That will be quicker than going for an RMA service.

Regards,
John, Aug 12 '13
Reply


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