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can't remove file's from NAS

i have a problem with removing files/ folder from my thecus n4200eco nas. If i want to delete the file or folder it says unix user\root needs to give me autorisation to make changes to this file or folder... i'm entering the nas on my network from my windows 7 computer.

Please can some one hel me Sad Sad Sad
N4200ECO 3x 2tb
Dear Sir,

Please download CONF.BIN file from [System Management/ Config Mgmt] and then press [Download] button, then submit a tech support ticket from let we check for you.

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