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Official NAS Application Error - Printable Version

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Official NAS Application Error - DeNiro - 12-08-2018

Hi.

My N4520 gives the following error message when I try to open Official NAS Application:

"On offline mode, here you can install/uninstall NAS App and update system file."

Any help would be appreciated.

Thanks.
DN


RE: Official NAS Application Error - Thecus - Yvon - 12-19-2018

Dear Sir,

Please ensure NAS have correct GATEWAY & DNS configuration allow NAS access to internet for APP center.


RE: Official NAS Application Error - DeNiro - 12-19-2018

(12-19-2018, 12:12 PM)Thecus - Yvon Wrote: Dear Sir,

Please ensure NAS have correct GATEWAY & DNS configuration allow NAS access to internet for APP center.

Hi Yvon.

I have tried various DNS settings as you can see in the attachment. I have it looking at 8.8.8.8 first followed by 8.8.4.4, followed byt by my router address o 10.0.0.138. and I have also had 10.0.0.138 as the primary DNS, followed by 8.8.8.8 and 8.8.4.4. None work and even with only 10.0.0.138 as the primary, it still doesn't work. I welcome any other suggestions you may have.

Thanks.
Bob


RE: Official NAS Application Error - Thecus - Yvon - 12-21-2018

Dear Sir,

How about the GATEWAY?


RE: Official NAS Application Error - DeNiro - 12-24-2018

Hi.

Yes, the gateway is set to that of the router - still has the same issue so I'm still stuck. Appreciate any further assistance.

Thanks,
Bob.


RE: Official NAS Application Error - Thecus - Yvon - 12-25-2018

Dear Sir,

How about NTP time sync from outside NTP server?
as like:
time.nist.gov or pool.ntp.org


RE: Official NAS Application Error - DeNiro - 12-25-2018

Hi.

Yes, this is set to: time.nist.gov and enabled, but still does not work :/


Regards,
Bob.


RE: Official NAS Application Error - Thecus - Yvon - 12-28-2018

Dear Sir,

Please submit ticket from http://esupport.thecus.com for staff check for you directly.